Shipping policy

Effective Date: 15th January 2024

These terms and conditions govern Reset Food’s Private Limited’s (“Upside Health”) Order Cancellation, Returns and Refund Policy. By placing an order with Upside Health, the Customer (“You”/”User”) agrees to abide by the terms and conditions outlined in this Order Cancellation, Returns and Refund Policy.

How Our Delivery Works:

  • Once you place an order, we inspect and pack your products carefully.
  • Our trusted delivery partner then works to deliver your order as soon as possible.
  • If they face any issues reaching you, they'll contact you to sort it out.

Delivery Charges:

  • Some products/services may have delivery charges, which we'll inform you about during order processing.

Where We Ship:

  • We ship selected products all over India.
  • Currently, we don't ship outside India.

Why Can't We Ship to Some Areas?

  • We're expanding our reach, but delivery depends on:
    • Whether our delivery partners can reach your area.
    • Legal restrictions on certain products.
    • Availability of reliable courier services in your area.

Estimated Delivery Times:

  • Deliveries typically take 2-5 business days.
  • In major cities, it's faster (2-7 business days), while remote areas might take longer (up to 7 business days).

Changing Delivery Address:

  • Before Dispatch: Contact our customer service at hello@upsidehealth.in ASAP for changes.
  • After Dispatch: We can't change the address. If delivery fails, the order returns to us.

Tracking Your Order:

  • After dispatch, we'll email/WhatsApp you the tracking details. For help, contact hello@upsidehealth.in.

Multiple Shipments:

  • Your order might come in separate packages from different warehouses, but don't worry, you'll only pay one shipping fee.

Holding Deliveries:

  • If your order hasn't been dispatched, contact us for any changes. We can't hold deliveries for dispatched orders.

Hidden Charges:

  • No hidden charges. Prices on our website are all-inclusive, except for potential shipping charges outside India.

For any more queries, reach out to us at hello@upsidehealth.in.