Cancellation and refund

Effective Date: 15th January 2024

These terms and conditions govern Reset Food’s Private Limited’s (“Upside Health”) Shipping Policy.
By placing an order with Upside Health, the Customer (“You”/”User”) agrees to abide by the terms and conditions outlined in this Shipping Policy.

• Cancellation & Return Eligibility Duration: Returns and refunds are available within 3 days of purchase. After this period, we cannot offer a refund or exchange.
• Return Eligibility: Items must be unused, in original condition, and in original packaging. Non-returnable items include gift cards and downloadable software products.
• Return Process: Provide receipt or proof of purchase for a return. We'll inspect the returned item and notify you about your refund status via email.
• Refund Process: Approved refunds are processed to your original payment method within a specified number of days.
• Refund Delay: If your refund is delayed, check your bank account, then contact your credit card company. It may take some time to post.
• Further Assistance: Contact us at hello@upsidehealth.in for unresolved refund issues or additional information.
• Pick-up Service: For eligible returns, we arrange a courier pick-up within 72 hours of the request.
• Exchanges: Delivery time for exchanged products may vary based on your location.

For all inquiries regarding refunds and returns, please email us at hello@upsidehealth.in